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Quick Fix allows car owners to get help with their car issues by connecting them to a mechanic right away.
Roles
UX designer
UI designer
IXD designer
UX researcher
Deliverables
User interviews
User personas
Site map
Low-high fidelity wireframes
Clickable prototypes
Project details
Duration 6 months
Tools:
Figma
Lucid
Canva
Powerpoint
Overview
In 2022 my mother was on a road trip when her tire blew. She didn’t know what to do in this situation and could not get a hold of anyone. This was obviously a super stressful and scary situation. This is where the idea for Quick Fix began. I wanted a way for people to get trustworthy advice for their car problems. But to be able to begin I had to frame the problem so I knew what to issue to solve. Through some preliminary discussions with potential users we were able to develop this problem statement.
“Our inexperienced car owner needs a way to communicate with an expert quickly and easily because they can not figure out what is wrong with their car”.
Now I would begin the process of developing a solution.
User Research
I spoke with users to define their opinions and feelings towards our product and the topics surrounding it. This helped me to begin to develop the users journey.
Affinity Map: Organized quotes and takeaways from user testing
User Personas
From my exploratory research and user testing I was able to discover two main user personas. These helped me to define who I was building for. User journeys are also included below each respective persona. These show the path this user will take when interacting with the app.
Creating Structure
Through my previous research I was able to develop this site map.
